As a few of the great bloggers of the Church IT Roundtable have been talking about customer service, as well as another prominent blogger, I have a story I’d like to share as well.   

A friend of mine purchased an item off of woot.com the other week.  By the way, the woot up right now is stinking cool..remote helicopters..  He only purchased one of the mp3 player, but ended up receiving two.  Woot sent the most amazing CS reply I’ve read.

In our rush to unload our warehouse of the SanDisk 1GB Media Players, we shipped you two units instead of one.  While we are excited to have these MP3’s out of our warehouse, we feel it only fair to warn you of the responsibility ahead.  The extra SanDisk’s playback, power usage, song loading and general upkeep are in your hands for good now. We know this is a burden you did not request - twins are usually unexpected arrivals - but we’re confident you are up for the task.  Just be glad one of them isn’t Danny DeVito.  For those not ready for this life experience we recommend giving your second SanDisk to a good home as a gift or charity contribution.  If you become desperate for relief, perform your own “will it blend” style experiment, post it on a blog and rake in some Google ad sense dollars. Best Regards,

Woot Member Service

How amazing is that.  Anyway, that’s all of that story.

On another quick note, I was able to get a pre-screening of The Golden Compass, which I know some of you have expressed concern and thoughts about.  I will try to get my initial thoughts over the controversy out soon.